A child and family contact centre is a safe and supportive environment designed to facilitate contact between children and their non-resident parents or family members.
Contact centres provide support for families navigating separation or divorce, among other complex family challenges. Types of contact centres
There are two types of contact centres.
Supported contact centres
We are Shropshire Child Contact Centres, and we are a supported contact centre.
Supported Contact offers a safe, neutral space where children and parents can spend time together. Our small team of volunteers is on hand to offer help if needed and will check in periodically during the session, but they won’t stay in the room throughout. We don’t supervise the session, and we don’t take notes or compile reports. Supported contact centres are relaxed. Other families may also be using the shared space at the same time, which for some can feel like a playgroup. Supervised contact centres
At Shropshire Child Contact Centres, we do not provide supervised contact.
For your information, a supervised contact session involves a trained supervisor who is present in the room at all times to observe and support the interaction between the child and parent. They will take notes throughout the session, which are later used to create a report. These sessions are private, with one family allocated to a room at a time. Other families may be using the contact centre at the same time, but they will be in separate spaces. What to expect at our Shropshire supported contact centres
At our Shropshire child contact centres, our friendly team arrives at the contact centre early and sets up toys and games for children and parents to use.
Someone from the team will greet parents, and it can be organised so that parents do not see each other. Inside our supported contact centre, we have toys and games that anyone can use. You’re welcome to bring your own, too! While at our contact centres, parents and children can play together, eat together, watch television, or, where it’s appropriate, go for a walk. See opening times for each contact centre below: Supported contact centres are here to support you and encourage parental and child relationships to blossom. Benefits of using supported child contact centres
Supported child contact centres are safe and supportive environments that any family can use. You can self-refer, and you don’t have to involve courts.
Here are some of the benefits of using supported child contact centres. Supporting children and parents during separation or divorceChild and Family Contact Centres offer essential support for families navigating the challenges of separation or divorce by providing a safe space for children to maintain relationships with their non-residential parents. Supported child care centres contribute to the emotional and psychological well-being of children and help reduce conflict and tension during family interactions, allowing for more positive experiences and interactions. One-off cost
There is a one-off payment of £50 and no other charges. Sometimes parents split this depending on circumstances. If the family is struggling financially, this would never prevent them from contact. This fee can also be paid in installments.
The vital role of child and family contact centres
Supported child contact centres play a vital role in fostering connections between children and their non-resident parents or family members.d
By maintaining healthy relationships, families can support the development and well-being of their children in the long term. It is essential for families to consider contact centres as a beneficial option in navigating the complexities of separation or divorce. Our contact centres are open from 2 pm to 4 pm on alternate Saturdays. If you’d like more information about Shropshire’s Child Contact Centres, contact us. For more information about supported contact centres, read:
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