Arranging to see your children at a contact centre can feel overwhelming. It’s often a step taken during a stressful or emotional period, and it’s natural to have questions about how the process works.
Our supported contact centres are designed to provide a safe, supportive environment where children can spend meaningful time with their parents. You’ll have access to as much support as you need at every step, from enquiry, through your first visit, and beyond. In this guide, we’ll walk through how to arrange visits, what to expect, and how to make the experience as smooth as possible for you and your children. At the end, we’ve provided some tips on how to have a positive and successful visit at our contact centres. Step-by-Step Guide to Arranging a Visit with Your Child at Shropshire Child Contact Centres
All contact centres have their own process for helping parents arrange to see their children. This step-by-step guide is how we do it in Shropshire. If you have further questions, don’t hesitate to contact us.
Step 1: Contact Us
We have contact centres in:
It doesn’t matter which contact centre you want to arrange to see your child in; you can contact us using the details below Telephone: 07721952857Email: [email protected] One of our friendly volunteers will be happy to hear from you. You will probably speak to Val first. Step 2: The First Call
After you’ve made contact, one of our friendly volunteers will talk to you about your circumstances and how we can help.
Step 3: Scheduling Your First Visit
We don’t turn down families that we can help. It’s our goal to support as many families as possible at our child and family contact centres in Shropshire.
We’ll schedule a visit during our contact centre open hours. Take a look at the location pages for specific opening times at Shrewsbury, Wrekin/Telford, and Oswestry. Step 4: Preparing for Your Visit: What to Bring and What to Expect
To help your child, you can:
We support both sets of parents and their children through the initial visit. We are aware that the resident parent and child will be anxious about being separated; this anxiety can be increased if there has been past trauma. The non-resident parent will also be extremely anxious through fear of rejection by their child, as it may have been some time since they have been together. It can be very upsetting for the non-resident parent at the end of the session, too, when their children leave, and they have to wait two weeks until they see them again. Step 5: Documentation and Identification Requirements
On your first visit, both parents or caregivers need to attend the contact centre. You don’t have to meet each other if you don’t want to. We will work with both parents to organize a mutually beneficial time.
Each parent or caregiver will sit with our volunteer and complete a questionnaire so we can gain a better understanding of your situation and that of your family. Our volunteers do not take sides, nor do they get involved in family dynamics or problems if they are present. Our volunteers will provide a listening ear and encourage a calm and stress-free environment. They can offer helpful advice or assistance in order to help sessions work well. They always remain impartial and don't get involved in any disputes or pass on any messages. Step 6: Your Experience at the Contact Centre Begins
While at the contact centre, our volunteers are available to help with any questions or needs. For example, you might like a drink or a specific toy to play with together.
All of our contact centres are supported (not supervised). This means we do not take reports or report details to courts . Where we are required, we will only confirm to the court that contact has taken place. We will never judge your parenting skills or the way you interact with your child . Tips for a Positive and Successful Visit to the Contact Centre
The contact centre is a positive place for many, and if there are any difficulties, our volunteers are on hand to help.
Here are some extra tips for getting the most out of your visit to our child and family contact centres. Communicate Effectively with Your Child Before the Visit
The resident parent plays an important role in helping their children get ready for contact. If the other parent has been absent for some time, a little reassurance and positivity can make a big difference.
Children tend to settle more easily and enjoy their time at the centre when they feel prepared and supported, rather than hearing negative messages about the other parent. Try:
Bring Your Child’s Favourite Toys
We have toys at our Shropshire contact centres, but you can bring toys or games from home. Bringing familiar items can help children settle. Non-resident parents are welcome to bring toys , games , books and craft activities to use with their child during the visit . A drink or favourite snack is also welcomed .
Maintain a Respectful and Cooperative Relationship with Staff
Remember that contact centre staff are there to facilitate safe visits and remain completely neutral about different family dynamics.
They’re here to help. Respect volunteer guidance and follow their instructions to ensure the visit proceeds smoothly. Building a cooperative relationship with staff can help make future visits productive aswell as fun for everyone Manage Emotions and Expectations for Both Parent and Child
Visits can evoke strong emotions. Stay calm, patient, and flexible, understanding that both you and your child may need time to adjust. Setting realistic expectations can help reduce disappointment and promote a positive experience.
For more articles on family contact centres, read:
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